Returns

How to Return an Order

If you need to return an item for either exchange or a refund please include a note with the returned goods, with reason for return and whether you are requesting a refund or exchange. For our full returns terms and conditions please see below.

Returns Policy

Full refunds will be given on all goods if the goods are returned in original condition. The goods must be returned within 60 days of the date of receipt by yourself. Return postage costs are to be covered by the customer. However a refund for postage can be given if the goods sent were wrong, damaged, faulty or not as described. Goods must be sent back using an economical postage method, we will not refund postage costs if they are returned using special delivery or a courier service. In most cases items should be returned using Royal Mail Recorded 2nd Class or Royal Mail Recorded 1st Class if the item(s) weight exceeds 1 kg. If you are unsure of how to return the goods to us then please contact us prior to return at info@hashleyart.com. We fully comply with the Consumer Protection (Distance Selling) Regulations 2000 set up to protect you the consumer when making on-line purchases.

Goods Returned for exchange of a different size or colour will be exchanged free of charge. you will be responsible for returning the goods to us and we will cover the cost of sending out your new item.

Special Orders - All commission art work, items ordered into stock from a supplier, or custom designed/made, to specifically fulfill your order at your request are non-refundable or returnable unless faulty.